Support

Use a shared household layout

Import the file you received into Elunava, or open its QR link. Sign in to the same Home Assistant installation with your own account. Once verified, you can use all included profiles and entities for free, with their shared names, icons and organization. The personal six-entity Overview limit does not truncate this shared layout. Editing its Pro presentation options or using Android Auto requires your own Pro access or active trial.

If you edit a shared layout during the trial, full use of those edits after expiry requires your own purchased or restored Pro. Your edits stay saved; you can also re-import an original shared copy to replace the configuration.

Only import files from someone you trust. Imports replace connection settings, profiles, layouts, device mappings and Android Auto settings; they do not merge or sync future changes. Credentials and purchase rights are not transferred. Creating permanent household shares requires purchased Pro, not a trial. Existing sharing permissions do not expire with the sender’s Pro access. Ordinary backups do not automatically grant shared access. Newly imported shares still need verification; until then, the layout stays saved and your own Free, Pro or trial limits apply.

Local, VPN and remote addresses can identify the same Home Assistant installation through its Mobile App integration. Temporary verification failures preserve previously verified shared access only for the matching home and layout. Invalid sharing permissions, a different home or rejected authentication cannot retain that access. Your own Pro or active trial remains independent. Home Assistant permissions govern control; a layout or editing PIN does not grant device access.

Before connecting

• Confirm that Home Assistant is already installed and working.
• Open the same address in the official app or a browser on the same network.
• If connecting remotely, confirm that your VPN or remote address works first.

Local or remote route

Elunava can choose a local address on trusted Wi-Fi and a remote address elsewhere. If the route is unexpected, check the exact trusted network name, Android location permission, and whether location services are enabled.

Moving to another phone

Export the configuration file or family-profile QR before uninstalling. Credentials and the editing PIN are deliberately excluded, so you will sign in again on the new phone.

Camera performance

Camera availability depends on the Home Assistant integration, stream format, phone, server, and network. Previews and fullscreen start with the low-bandwidth stream. Pro users can choose an available high-quality stream in fullscreen. Test the same camera in Home Assistant before reporting a problem.

Restoring Pro

Use Restore purchase in Elunava’s Pro settings with the Google Play account that owns the one-time purchase. The 14-day trial has no automatic charge. After expiry, personal Free Overview has up to six distinct entities and automatic area pages have no six-entity limit. Pro layouts and Android Auto settings stay saved for purchase or restoration. Verified household layouts retain the original shared presentation. Trial edits stay saved; buy or restore your own Pro to use them in full after expiry. For free shared access, you can instead import an eligible original or new copy from the sender. This replaces your current configuration.

Doorbell notifications

Follow the notification setup guide in Settings to connect a Home Assistant automation to your Companion app. This is needed for reliable alerts when Elunava is closed. Test the automation and notification permission on the receiving phone.